Please take the time to read through these FAQ’s – we have tried to think of everything you may need to know – but if you can’t find the answer you are looking for please don’t hesitate to ask 🙂
What payment methods do you accept?
- Payment via Paypal Express (you do not need to have a Paypal account to use paypal and can pay with credit card,)
- Payment with credit card via Stripe (secure payment within the site checkout via stripe)
- Deposit & payment plan instalments – see below..
Do you offer afterpay or a payment plan?
We offer a payment plan for brides wishing to secure their choice of bouquet now and conveniently pay off over a 12 week period. The payment plan requires an initial payment of 25% of the order total – plus 3 x 25% instalments over 3 months (every 4 weeks). The order will be shipped after the final payment has been received.
Do you ship anywhere in Australia?
Do you offer local pick up?
Do you ship internationally?
USA: $90AUD (approx $67 usd at the time of creating this).
UK: $100AUD (approx 56 pounds at the time of writing this).
New Zealand: $69AUD
IMPORTANT – If you are an international customer who wishes to purchase BEFORE we have given you a shipping quote (to ensure you get the design you love) – then please enter your shipping address, the option “International Shipping Quote Request: $0.00″ will be triggered and you are able to complete your checkout USING PAYPAL AS THE PAYMENT METHOD. By using Paypal we are able to easily refund your purchase without any fees or penatlies should you wish to cancel once shipping is quoted.
With International Shipping if your country has customs duties that are not already included in shipping price these costs are the responsibility of the buyer. Please check your local postal service to see if this applies to you.
When will you ship my order?
If every item of your order is in stock & you have paid in full at checkout then we will ship your order within 4 working days.
If there are parts of you purchase that need to be ‘made to order’ – such as additional bridesmaid bouquets or buttonholes then your order will be placed in our making queue and shipped upon completion. Due to the intricate handmade attention to detail of our products and the demand, our minimum lead time on made to order extras is approximately 6 to 8 weeks and can be up to a maximum of 12 weeks. * See the next section for rush orders.
If you have chosen our convenient 12 week payment plan then your order will be shipped after the last payment instalment has cleared.
What if I need a rush order?
If there is an in-stock item you need asap then let us know and we will expedite the packing and shipping process and can arrange express postage (at an extra charge).
If you have ordered ‘made to order’ products and have a genuine need for the order to be fast tracked (ie your wedding date is super close) then we will juggle our making schedule to fit you in, but please still expect at least 2 weeks production time. Please note – Some product substitutes may be needed if we are out of stock on any components of your order – but we will endeavour to match the product style, vibe and tone and make the substitutes look an intentional style decision.
When will I receive my order?
Internationals orders can take up to 4 weeks and may be delayed in customs – please factor this time in before deciding to order.
How are my items packaged?
How should I store my flowers?
The best way to store the bridal bouquet would be in a vase with a narrowish neck so that the flowers and foliage sit above and are supported by the vase. The maids bouquets could have the stems rest in the holes of the plastic support we send in the bottom of the box. (It is an ikea plastic bag holder laid flat on its back – it is sooooo handy for flower packing and storing!)
You could then store both the vase and the plastic support in the box we send them in and use the excess tissue paper to cover them and keep them dust free. The boxes are low and long so if you want it taller just tape the flaps together upright and make a lid for the box out of the tissue paper.
In fact as soon as I get time I’ll make a little video of best storage methods and attach a link here – but until then feel free to message me on Facebook and i’ll send you some pics from my studio 🙂
Will my item Look exactly like the picture?
What happens if an item arrives damaged?
In the hundreds and hundreds of bouquets we have made and shipped we have never had a damaged item. We package our items very carefully and check each item is perfect before it leaves our studio. In the highly unlikely circumstance that one of your items is damaged during transit we will do everything possible to fix this with minimal stress to you.
Firstly – photograph the damaged item and contact us immediately. Also photograph the box and any visible damage. All items are sent with a certain amount of insurance so this enables the claim process to begin – but more importantly this ensures we can have the same style of flowers in stock if replacement stems are needed.
Then, depending on the item – we will either arrange a courier pick up for the damaged item asap and repair and return it to you – or simply create and send you a replacement (it is at our discretion as to what method we use). As we send orders well in advance of wedding dates this process will allow damaged items to be fixed and returned to you with
minimal fuss, in plenty of time before your big day.
*PLEASE NOTE – ALL ORDERS MUST BE OPENED AND CHECKED AS SOON AS YOU RECEIVE THEM FOR THE INSURANCE TO BE VALID AND/OR REPLACEMENTS TO BE ISSUED.
Can I get a refund?
For any items that are made to order please see the information in the FAQ – “Will my item look exactly like the picture”. Please feel free to send me a message if you have any questions regarding my policies before purchasing your item.