FAQ’s

Please take the time to read through these FAQ’s – we have tried to think of everything you may need to know – but if you can’t find the answer you are looking for please don’t hesitate to ask 🙂

What payment methods do you accept?
Payment can be made by one of the following methods

  • Payment via Paypal Express (you do not need to have a Paypal account to use paypal and can pay with credit card,)
  • Payment with credit card via Stripe (secure payment within the site checkout via stripe)
  • Deposit & payment plan instalments – see below..
Do you offer afterpay or a payment plan?

We offer a payment plan for brides wishing to secure their choice of bouquet now and conveniently pay off over a 12 week period. The payment plan requires an initial payment of 25% of the order total – plus 3 x 25% instalments over 3 months (every 4 weeks).  The order will be shipped after the final payment has been received.

Do you ship anywhere in Australia?
Yes! We ship all over Australia using insured post with tracking and signed delivery by Australia Post – or by insured courier.  
Do you offer local pick up?
Yes! Our studio is located in Wamuran Qld 4512 (north Brisbane) and you are welcome to choose “local Pick Up” at check out and we can arrange a mutually convenient time for you to pick up your order. 
Do you ship internationally?
Yes – we have and can ship internationally, however due to the variants in order sizes and destinations we need to quote on an individual basis for international shipping costs.  Some guide price examples are as follows – all are based sending a full order (bride and 3 or maids bouquets plus buttonholes) including insurance and signed delivery…

USA: $90AUD  (approx $67 usd at the time of creating this).

UK: $100AUD (approx 56 pounds at the time of writing this).

New Zealand: $69AUD

IMPORTANT – If you are an international customer who wishes to purchase BEFORE we have given you a shipping quote (to ensure you get the design you love) – then please enter your shipping address, the option “International Shipping Quote Request: $0.00″ will be triggered and you are able to complete your checkout USING PAYPAL AS THE PAYMENT METHOD. By using Paypal we are able to easily refund your purchase without any fees or penatlies should you wish to cancel once shipping is quoted. 

With International Shipping if your country has customs duties that are not already included in shipping price these costs are the responsibility of the buyer. Please check your local postal service to see if this applies to you.

When will you ship my order?

If every item of your order is in stock & you have paid in full at checkout then we will ship your order within 4 working days.

If there are parts of you purchase that need to be ‘made to order’ – such as additional bridesmaid bouquets or buttonholes then your order will be placed in our making queue and shipped upon completion. Due to the intricate handmade attention to detail of our products and the demand, our minimum lead time on made to order extras is approximately 6 to 8 weeks and can be up to a maximum of 12 weeks. * See the next section for rush orders.

If you have chosen our convenient 12 week payment plan then your order will be shipped after the last payment instalment has cleared. 

 

What if I need a rush order?
We will try to accommodate rush orders when ever possible.

If there is an in-stock item you need asap then let us know and we will expedite the packing and shipping process and can arrange express postage (at an extra charge). 

If you have ordered ‘made to order’ products and have a genuine need for the order to be fast tracked (ie your wedding date is super close) then we will juggle our making schedule to fit you in, but please still expect at least 2 weeks production time.  Please note – Some product substitutes may be needed if we are out of stock on any components of your order – but we will endeavour to match the product style, vibe and tone and make the substitutes look an intentional style decision. 

When will I receive my order?
You will be given tracking information on your order – but Australia Post shipping takes approx 2-6 business days depending on where you are in Australia.

Internationals orders can take up to 4 weeks and may be delayed in customs – please factor this time in before deciding to order. 

How are my items packaged?
We have shipped a lot of bouquets now all around Australia and internationally so have developed a good system. Orders are shipped in new cardboard boxes specifically sized for efficient and safe packing.  For a large order we have a plastic support attached to the bottom of the box that we attached the stems of the bridal bouquet to and support the flowers and foliage on. All bouquets are loosely wrapped with acid free tissue paper and the maids bouquets are propped to fit in each corner of the box. Added tissue paper and air cushions when necessary are then added.
How should I store my flowers?
We know a lot of brides will be purchasing their flowers well in advance of their wedding and want to assure you they are perfectly fine stored until your big day.

The best way to store the bridal bouquet would be in a vase with a narrowish neck so that the flowers and foliage sit above and are supported by the vase. The maids bouquets could have the stems rest in the holes of the plastic support we send in the bottom of the box. (It is an ikea plastic bag holder laid flat on its back – it is sooooo handy for flower packing and storing!)

You could then store both the vase and the plastic support in the box we send them in and use the excess tissue paper to cover them and keep them dust free. The boxes are low and long so if you want it taller just tape the flaps together upright and make a lid for the box out of the tissue paper. 

In fact as soon as I get time I’ll make a little video of best storage methods and attach a link here – but until then feel free to message me on Facebook and i’ll send you some pics from my studio 🙂 

Will my item Look exactly like the picture?
Yes! All the bridal bouquets listed are made and ready to ship so what you see is exactly what you get. The maids bouquets and buttonholes all have one already made which I will replicate for additional. Each maids bouquet may have small variations – it actually looks way better and more natural if they do have slight differences. If there was ever a key element missing I would tell you and show you the substitution – but small changes will happen from time to time.  COLOURS:  Colour display varies among computer hardware/smart phone screens; therefore the colours in the photos may appear different to your monitor/smart phone screen. I do everything in my power to show the images and videos that best represent the true colour tone of the products – but  cannot be held responsible for such discrepancies based on other devices.
What happens if an item arrives damaged?

In the hundreds and hundreds of bouquets we have made and shipped we have never had a damaged item. We package our items very carefully and check each item is perfect before it leaves our studio. In the highly unlikely circumstance that one of your items is damaged during transit we will do everything possible to fix this with minimal stress to you.

Firstly – photograph the damaged item and contact us immediately. Also photograph the box and any visible damage. All items are sent with a certain amount of insurance so this enables the claim process to begin – but more importantly this ensures we can have the same style of flowers in stock if replacement stems are needed.  

Then, depending on the item – we will either arrange a courier pick up for the damaged item asap and repair and return it to you – or simply create and send you a replacement (it is at our discretion as to what method we use). As we send orders well in advance of wedding dates this process will allow damaged items to be fixed and returned to you with
minimal fuss, in plenty of time before your big day.

*PLEASE NOTE – ALL ORDERS MUST BE OPENED AND CHECKED AS SOON AS YOU RECEIVE THEM FOR THE INSURANCE TO BE VALID AND/OR REPLACEMENTS TO BE ISSUED. 

Can I get a refund?
 
Due to the limited nature of our designs, the one day structure of the events products are used for and the custom work that goes into additional extras, everything listed is final sale. 
 
The pre-made nature of our key pieces are shown with detailed inclusion lists, multiple original images and in the case of bridal bouquets videos showing the product in natural light from every angle to ensure you know exactly what you are buying.  
 

For any items that are made to order please see the information in the FAQ – “Will my item look exactly like the picture”. Please feel free to send me a message if you have any questions regarding my policies before purchasing your item.

Do you use silk or real touch flowers?
There is often confusion about the differences in “Real Touch” and Silk flowers – and a misconception that Real Touch are the better product. After extensive product testing and trial and error at blooming lovely bouquets we prefer to use high quality silk florals where ever possible. Real touch flowers get their “real touch” feel by a latex coating. This coating is a bit of a dust magnet, but also we have found that some brands, especially in the whites and creams can discolour/yellow with age, and the latex deteriorate.  We only use real touch florals in brands and colours that we have tried and tested, and always blend them with high quality artificial silks. 
Can I order additional items not found in your store?
Please ask to be sure, but in most cases we are happy to make additional add ons of small products to match your chosen flowers – especially until out inventory of listed products builds. Items such as flower crowns, flower girl wands or bouquets, mother of the bride pins & cake flowers are all able to be added to your order which we can add to your final invoice or invoice you for separately if you have paid in full. Larger items like arbour pieces and table pieces etc we are not not adding to the range until our design team and studio/storage space grows – but we can reccomend some great hire companies who do great faux floral decor.
I have seen an item on your social media that is not stocked in your store - can I order that?
While we are keeping the business intentionally small the decision to work as a store format rather than accept custom orders means we are able to service more brides, work with the products we know works best in artificial form and design with a creative freedom that aids the end result rather than working to match a pinterest picture.  That being said while we do not book custom slots we definitely want to keep making the products you are drawn to most – so if there is a bouquet of ours that is missing from the store let us know you are interested and we will endeavour to stock a version of it as soon as our making schedule allows. Similarly if you miss out on an item you had been thinking of purchasing, although we don’t like to fully replicate designs we will always try to replace that colour scheme in store – so if there is something missing it shouldn’t be long before it is back in stock. 
How do Faux floral prices compare to Fresh?
There are so many variables to this question are there are high end and budget markets in both options – so we will stick to what we know about our products. The high quality materials we use to create our bouquets and accessories can be up to 3 times more expensive as a raw materials than fresh flowers and foliage. The benefit of choosing high end faux florals is that after the wedding you are able to keep your bouquet – or onsell, or a combination of both (many of our brides keep the bridal bouquet and sell the maids).  

Still have questions?