Please take the time to read through these FAQ’s – we have tried to think of everything you may need to know – but if you can’t find the answer you are looking for please don’t hesitate to ask 🙂
What payment methods do you accept?
Payment can be made by one of the following methods
- Payment via Paypal Express (you do not need to have a Paypal account to use paypal and can pay with credit card,)
- Payment with credit card via Stripe (secure payment within the site checkout via stripe)
Do you offer afterpay or a payment plan?
While we don’t have a lay-by system, Paypal Pay in 4 is accepted if you are eligible.
What is Pay in 4? – Pay in 4 is a Paypal feature that is an installment loan that lets you split your purchase into 4 repayments, with the 1st payment due at the time of the transaction and 3 subsequent repayments made every 2 weeks thereafter.
How can I pay with Pay in 4? – Just choose to pay with PayPal when you shop online and if it is an eligible transaction, you will see Pay in 4 as one of the available payment methods. Simply apply for a Pay in 4 plan in just a few steps, get an instant decision, and finish checking out.
How long will my Pay in 4 plan last? – Your individual plan will last a little over 6 weeks in total. The down payment will be due at the time of the transaction and 3 subsequent payments will be taken every 15 days thereafter.
Are there any fees associated with Pay in 4? – There are no fees for choosing to pay with Pay in 4.
Do you ship anywhere in Australia?
Do you offer local pick up?
Do you ship internationally?
So sorry, we are unable to offer international shipping at this time 🙁
When will you ship my order?
If every item of your order is in stock & you have paid in full at checkout then we will ship your order within 4 working days.
If there are parts of your purchase that need to be ‘made to order’ – such as additional bridesmaid bouquets or buttonholes then your order will be placed in our making queue and shipped upon completion. Due to the intricate handmade attention to detail of our products and the demand, our minimum lead time on made to order extras is approximately 6 weeks and can be up to a maximum of 12 weeks. * we will update the lead time on the product pages if /when they are averaging over the 6 week period. We are unable to offer rush orders, so please allow plenty of time and consider both lead time and delivery time.
What if I need a rush order?
If there is an in-stock item you need asap then let us know and we will expedite the packing and shipping process and can arrange express postage (at an extra charge).
If you have ordered ‘made to order’ products and have a genuine need for the order to be fast tracked (ie your wedding date is super close) then we will juggle our making schedule to fit you in, but please still expect at least 2 weeks production time. Please note – Some product substitutes may be needed if we are out of stock on any components of your order – but we will endeavour to match the product style, vibe and tone and make the substitutes look an intentional style decision.
When will I receive my order?
You will be given tracking information on your order – but time frames that Australia Post shipping takes to reach your destination are beyond our control.
How are my items packaged?
We have shipped a lot of bouquets now all around Australia and internationally so have developed a good system. Orders are shipped in new and used cardboard boxes specifically sized for efficient and safe packing. For a large order we have a plastic support attached to the bottom of the box that we attached the stems of the bridal bouquet to and support the flowers and foliage on. All bouquets are loosely wrapped with acid free tissue paper and the maids bouquets are propped to fit in each corner of the box. Added tissue paper and air cushions when necessary are then added.
How should I store my flowers?
The best way to store the bridal bouquet would be in a vase with a narrowish neck so that the flowers and foliage sit above and are supported by the vase. The maids bouquets could have the stems rest in the holes of the plastic support we send in the bottom of the box. (It is an ikea plastic bag holder laid flat on its back – it is sooooo handy for flower packing and storing!)
You could then store both the vase and the plastic support in the box we send them in and use the excess tissue paper to cover them and keep them dust free. The boxes are low and long so if you want it taller just tape the flaps together upright and make a lid for the box out of the tissue paper.
In fact as soon as I get time I’ll make a little video of best storage methods and attach a link here – but until then feel free to message me on Facebook and i’ll send you some pics from my studio 🙂
Will my item Look exactly like the picture?
Yes! All the bridal bouquets listed are made and ready to ship so what you see is exactly what you get. The maids bouquets will be made to order but the foliage base will be replicated so you can judge the size from the images. Buttonholes with be replicated like the images shown, sometimes small foliage subsituations made be needed if stock is unavailable, but it willkeep with the vibe of the original image. Each maids bouquet made to order will have small variations – it actually looks way better and more natural when they do have slight differences. COLOURS: Colour display varies among computer hardware/smart phone screens; therefore the colours in the photos may appear different to your monitor/smart phone screen. I do everything in my power to show the images and videos that best represent the true colour tone of the products – but cannot be held responsible for such discrepancies based on other devices.
What happens if an item arrives damaged?
In the hundreds and hundreds of bouquets we have made and shipped we have never had a damaged item. We package our items very carefully and check each item is perfect before it leaves our studio. In the highly unlikely circumstance that one of your items is damaged during transit we will do everything possible to fix this with minimal stress to you.
Firstly – photograph the damaged item and contact us immediately. Also photograph the box and any visible damage. All items are sent with a certain amount of insurance so this enables the claim process to begin – but more importantly this ensures we can have the same style of flowers in stock if replacement stems are needed.
Then, depending on the item – we will either arrange a courier pick up for the damaged item asap and repair and return it to you – or simply create and send you a replacement (it is at our discretion as to what method we use). As we send orders well in advance of wedding dates this process will allow damaged items to be fixed and returned to you with
minimal fuss, in plenty of time before your big day.
*PLEASE NOTE – ALL ORDERS MUST BE OPENED AND CHECKED AS SOON AS YOU RECEIVE THEM FOR THE INSURANCE TO BE VALID AND/OR REPLACEMENTS TO BE ISSUED.
Can I get a refund?
For any items that are made to order please see the information in the FAQ – “Will my item look exactly like the picture”. Please feel free to send me a message if you have any questions regarding my policies before purchasing your item.
Do you use silk or real touch flowers?
We use a combination of real touch and high quality artificial silks florals and foliage.
Can I order additional items not found in your store?
Not at this time – but we will be adding more products as time allows, such as corsage and buttonhole sets for parents, cake florals etc.
I have seen an item on your social media that is not stocked in your store - can I order that?
Sorry, no custom orders. While we are keeping the business intentionally small the decision to work as a store format rather than accept custom orders means we are able to service more brides, work with the products we know works best in artificial form and design with a creative freedom that aids the end result rather than working to match a pinterest picture.